Terms of Service

1. About these terms

These Terms of Service ("Terms") apply to your use of www.trustybathroomremodelingchicago.com and related website services provided by Opus Group Solutions under the name Trusty Bathroom Remodeling Chicago ("we," "us," or "our"). By using the website, you agree to these Terms to the extent a binding agreement is formed under applicable law. If you do not agree, do not use the service.

You must be at least 18 years old and have legal capacity to enter into an agreement. If you act for another person or organization, you represent that you are authorized to do so. The Privacy Policy explains the handling of information associated with the website.

2. Our role as a referral service

We help homeowners seek connections with independent bathroom remodeling contractors serving the Chicago area. We are not the contractor performing remodeling or construction work. Contractors are independent businesses, not our employees or agents merely because you are referred to them.

A request does not guarantee that a contractor will be available, contact you, provide an estimate or accept the work. We do not guarantee a contractor's qualifications, insurance, licensing, pricing, scheduling, workmanship or results. Any service agreement for remodeling is between you and the contractor you select.

You are responsible for evaluating contractors and independently verifying licensing where applicable, insurance, references, project scope, price, payment terms, permits, schedules and warranties before hiring. Neighborhood pins are general location references, not contractor office locations or promises of service coverage. Website request availability of 24/7 is not a promise of around-the-clock contractor responses or emergency services.

Forms labeled as a preview only validate information in your browser. They do not submit a lead or create a contractor connection. Do not rely on a preview confirmation as proof that your information has been delivered.

3. Permission to use the website

Subject to these Terms, you receive a limited, non-exclusive, non-transferable and revocable permission to access the website for lawful personal use related to exploring bathroom remodeling services. You may retain a copy of information reasonably needed for your own project planning, provided that relevant notices remain intact.

You must not misuse the website, attempt unauthorized access, interfere with its security or operation, introduce malicious code, impersonate another person, or submit false or unauthorized contact information. You must not reproduce or commercially exploit protected website content or trademarks without the relevant permission, except where applicable law permits the use.

We may restrict access or suspend services where reasonably necessary to address misuse, security issues, legal requirements or a violation of these Terms. Restrictions do not remove any non-waivable consumer rights.

4. Your requests and communications

Provide accurate information that you are authorized to share. Do not submit information with an intent to deceive, harass, create unwanted communications or misrepresent a project. You are responsible for checking that your email address and telephone number are correct.

When a live request service is enabled, submitting a request permits the handling of information described in the associated notice and Privacy Policy. Marketing calls, texts or automated communications require the applicable disclosure and consent. A website visit alone is not consent to receive automated marketing communications.

If you consent to a communication program, message frequency may vary and message or data charges may apply. Consent to marketing communications is not a condition of purchase. You may withdraw consent or request an opt-out as explained in the Privacy Policy. Reply STOP to the relevant sender's marketing texts where supported, use a provided email unsubscribe link, or contact us at info@trustybathroomremodelingchicago.com.

Promptly notify the relevant sender if your number changes or is deactivated, and opt out from the old number where possible. Delivery may depend on telecommunications providers, device settings and other factors outside our control. Nothing in these Terms excuses a sender from applicable communications law.

5. Project information and estimates

Website content is general information, not a site-specific assessment, construction specification or professional advice. Images illustrate bathroom ideas or remodeling activities and do not establish that a depicted project was completed by us or that a pictured person is a contractor available through this service.

Project feasibility, price and timing depend on materials, labor, existing conditions, approvals and the contractor's scope. We do not provide a guaranteed price or completion date. Obtain a written estimate and contract directly from your chosen contractor, including how changes and unexpected conditions will be handled.

Content may contain errors or become outdated. We may correct or update it, change a feature or discontinue part of the website. Information about another business does not by itself imply sponsorship, employment or a verified relationship.

6. Independent contractors and external links

You deal directly with an independent contractor regarding inspections, estimates, construction, payments, cancellations, warranties and complaints about the work. We are not a party to that construction agreement and do not supervise the contractor's work. Contact the contractor about performance or contractual concerns, without limiting rights you may have under applicable law.

The website may link to external resources, including mapping services. We do not control third-party websites or their content, availability, terms or privacy practices. A link is offered for convenience and is not a warranty or endorsement of the linked service.

7. Content, trademarks and copyright concerns

Website text, design, logos and other materials may be protected by intellectual-property laws. Rights belong to their respective owners. Access to the website does not transfer ownership or give you permission to use a business name, logo or protected material in a way not allowed by law or the owner's permission.

If you believe material on this website infringes your copyright, email info@trustybathroomremodelingchicago.com with the subject Copyright Concern. Identify the protected work and the specific page or image, provide your contact details, and explain why you believe the use is unauthorized.

Where a formal legal takedown notice is required, include the statements and signature required by the applicable law, including a good-faith statement and a statement of accuracy and authority where necessary. This contact information does not represent that we have registered a designated copyright agent.

8. Availability and warranty disclaimer

To the fullest extent permitted by applicable law, the website and referral information are provided "as is" and "as available." We do not promise uninterrupted access, error-free content, a particular contractor connection or a specific remodeling outcome.

To the extent legally permitted, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement relating to the website. Some jurisdictions do not permit certain exclusions or limitations. Any warranty or right that cannot lawfully be excluded remains in effect.

9. Limitations of liability

To the fullest extent permitted by applicable law, Opus Group Solutions and its service providers will not be liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or interruption, arising from use of or inability to use the website or referral information.

We do not assume responsibility for an independent contractor's acts or omissions merely by facilitating a connection. This provision does not exclude liability where doing so is unlawful, limit a non-waivable consumer remedy, or excuse fraud, intentional misconduct or other conduct for which liability cannot legally be limited. The limits apply only to the extent permitted in the jurisdiction governing the claim.

10. Changes and termination

We may update these Terms and post the revised version with an updated date. Material changes requiring additional notice or agreement will be handled as required by applicable law. Continued use after a properly notified change takes effect may constitute acceptance where permitted by law.

You may stop using the website at any time. Provisions that should reasonably survive the end of use, including intellectual-property, liability and dispute-resolution provisions, remain applicable to the extent enforceable. An update does not retroactively remove a vested right or remedy where prohibited by law.

11. Governing law and court proceedings

Subject to non-waivable consumer protections and the arbitration provisions below, these Terms are governed by the laws of the State of Illinois, without applying conflict-of-law rules that would require another jurisdiction's law. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement where applicable.

For proceedings that are not required to be arbitrated, the state courts in Cook County, Illinois, or the federal courts with jurisdiction in Chicago, Illinois, are the agreed forum to the extent permitted by law. This does not override a qualifying small-claims option, a mandatory right to proceed in another forum or another applicable consumer protection. Attorneys' fees may be awarded only where authorized by law or an enforceable agreement.

12. Disputes, arbitration and opt-out

Start with a direct conversation

Before starting arbitration, contact us at info@trustybathroomremodelingchicago.com with the subject Notice of Dispute. Include your name, a way to contact you, a description of the concern and the relief requested. Both sides agree to make a good-faith effort to resolve the dispute informally. This process does not prevent urgent relief, a qualifying small-claims case or action needed to preserve a legal deadline.

Individual arbitration

Except for the exceptions below or a timely opt-out, disputes arising from these Terms or your use of the website will be resolved by binding individual arbitration administered by JAMS under the rules and consumer standards applicable to the dispute, to the extent this agreement is enforceable. The arbitrator may award relief available under applicable law, subject to the valid limitations in these Terms. Judgment on an award may be entered in a court with jurisdiction.

Arbitration may take place remotely, in the United States county where you live or work, or at another location both sides agree to, consistent with applicable consumer standards. We will pay an additional filing cost to the extent your required arbitration filing fee would otherwise exceed the cost of filing the claim in court, and any other amounts required by applicable law or the administrator's consumer standards.

Arbitration generally replaces a court trial, including a jury trial, and judicial review may be limited. The allocation of authority between a court and an arbitrator is governed by applicable law; these Terms do not remove questions a court must decide by law.

Class-action waiver

To the extent permitted by law, covered disputes will be pursued only on an individual basis, not as a class, collective or representative action. This does not waive a remedy that cannot lawfully be waived. If the class-action waiver is found unenforceable in a way that would require class arbitration, the arbitration agreement will not apply to that dispute unless both sides separately agree otherwise.

Exceptions

Either side may bring an eligible individual claim in a small-claims court with proper jurisdiction, including where you live or work. Either side may seek appropriate court relief for misuse of intellectual property or an urgent security matter where permitted. Nothing prevents a report to a government agency or participation in a process the law protects.

Your 30-day opt-out right

You may opt out of the arbitration agreement and class-action waiver by emailing info@trustybathroomremodelingchicago.com with the subject Arbitration Opt-Out within 30 days after first agreeing to these Terms. Include your name, contact information and a clear statement that you opt out. No account registration is required. If you opt out, neither side is bound by the arbitration agreement, and the other Terms continue to apply. Exercising this opt-out does not affect your ability to use the website.

13. General terms

These Terms and any notices expressly incorporated into them form the agreement concerning your use of this website. They do not replace your separate contract with an independent contractor. A failure to enforce a provision immediately is not a waiver of the right to enforce it later.

If a provision is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law, subject to the specific arbitration rule above. You may not transfer your obligations under these Terms without permission, except where law permits. We may transfer the agreement in connection with a lawful business reorganization or asset transfer, subject to applicable consumer and privacy protections.

14. Contact information

For website questions, notices under these Terms, arbitration opt-outs or copyright concerns, contact:

Please include a clear subject line so your message can be directed appropriately. For how information is handled, see our Privacy Policy.